Where do you ship?
We currently ship within Canada, the U.S. and Europe.
How much is shipping and when can I expect my order to arrive?
We offer free standard shipping on all orders across Canada. Your order will ship within 1-2 business days, provided all items are in stock. You will be notified as soon as your order is shipped, and you will be given a tracking number. Since we ship all of our products from Toronto, Canada, delivery will depend on where you're located and can be delayed due to customs and national holidays. Orders placed after 4pm EST, will be considered as order for the following day. See rates and delivery times listed below:
Standard Free Shipping:
Toronto: 1-2 Business Days. Usually next day.
Ontario + Quebec: 1-3 Business Days.
Rest of Canada: 5-7 Business Days.
Xpress Shipping $15.00:
Ontario + Quebec: 1 Business Day.
Rest of Canada: 2 Business Days.
Priority Shipping $25.00: 1 Business Day Delivery across Canada.
Standard Shipping $15.00 (Free on order over $100): 6-10 Business Days.
Expedited Shipping $20.00: 4-7 Business Days.
Xpress Shipping $30.00: 2-3 Business Day.
Standard Shipping $30.00 - $40.00: 6-12 Business Days.
To get a better idea of delivery time, please refer to the tracking link in your shipping email. Please note, that we rely on Canada Post and their affiliated services within other countries and cannot always guarantee that shipments will be delivered on time.
To our other international friends, we are working hard to extend our shipping world wide. In the meantime, please email us at firstname.lastname@example.org for any inquiries.
Who do you ship with?
All orders are shipped via Canada Post, unless otherwise specified. If you refuse any shipment from Province of Canada, you are still responsible for the original shipping costs as well as any duties, taxes and customs charges. This amount will be subtracted from your merchandise refund.
Sales Taxes + Duties
Sales tax will be applied automatically during the checkout process to Canadian customers. Taxes are based on the province/territory where the items are being shipped. Customers outside of Canada are not charged taxes, but do bear the sole responsibility for any duties your local customs office may charge.
Shipping on Exchanges in Canada
We know it can be challenging to pick the correct size online, even when using a size chart. If you simply want to exchange for a different size, we will cover the shipping. Please email us at email@example.com before returning your item for instructions on how to proceed.
We will provide a pre-paid shipping label which you can print at home, adhere to your parcel and drop off at your nearest Canada Post depot. Once we receive the item, we will re-send the correct size to you free of charge. Unfortunately, this is only available to our Canadian customers at the moment. We only cover shipping for one exchange per purchase per customer, excluding accessories and home products (socks, toques, totes, pins, cushions, and throws).
Depending on where you live, shipping time can vary. When shipping an item for an exchange, we cannot guarantee that we will receive your returned item and we are not responsible for lost merchandise.