Where do you ship?
We currently ship within Canada, the U.S. and Europe at the following rates:
CANADA: We offer free shipping on all orders across Canada. Free standard shipping will automatically be applied during the checkout process.
UNITED STATES: $15 flat rate or free shipping over $100. Free standard shipping will automatically be applied during the checkout process, if your purchase is over $100 before taxes.
EUROPE: Flat rates range between $25-35 for standard shipping depending on your location.
To our other international friends, we are working hard to extend our shipping world wide. We’ll let you know as soon as we can. In the meantime, please email us at firstname.lastname@example.org for any inquiries.
When can I expect my order to arrive?
Your order will ship within 1-3 business days, provided all items are in stock. You will be notified as soon as your order is shipped, and you will be given a tracking number. Since we ship all of our products from Toronto, Canada, orders can be delayed due to customs and national holidays. Please take this into consideration when placing your order.
Depending on where you're located in Canada, this will give you an idea on when you can expect your order to arrive. Keep in mind, this may vary depending on Canada Post's service:
Toronto: 1-2 Business Days. Usually next day.
Ontario + Quebec: 1-3 Business Days.
Rest of Canada: 5-7 Business Days.
To get a better idea of delivery time and for orders shipping to the US + Europe, please refer to the tracking link in your shipping email. Please note, that we rely on Canada Post and their affiliated services within other countries and cannot always guarantee that shipments will be delivered on time.
Who do you ship with?
All orders are shipped via Canada Post, unless otherwise specified. If you refuse any shipment from Province of Canada, you are still responsible for the original shipping costs as well as any duties, taxes and customs charges. This amount will be subtracted from your merchandise refund.
Sales Taxes + Duties
Sales tax will be applied automatically during the checkout process to Canadian customers. Taxes are based on the province/territory where the items are being shipped. Customers outside of Canada are not charged taxes, but do bear the sole responsibility for any duties your local customs office may charge.