Customer Care Crew: Full Time
We are looking for an energetic, passionate, curious, customer-obsessed individual to join our team. As part of the Customer Care Crew, you will be a point of contact between our customers and the brand, overseeing day-to-day online customer service and helping create a thoughtful, consistent customer experience. You will manage customer inquiries, exchanges, returns, order adjustments and feedback while representing the brand with professionalism and care. You will also identify opportunities to improve our customer service, website experience, and overall customer journey. Customer service is a core component to the success of our business, and this role allows for the opportunity to take ownership and help shape how we engage with our customers as the company grows.
Customer Relations & Online Support: Manage the Province of Canada customer service inbox and respond to inquiries however they come in (ie. email, Chatra, phone, etc). Manage exchanges, returns, and customer concerns with professionalism, empathy, and sound judgment. Build positive relationships with customers and represent the brand's voice and values at all times. Identify opportunities to improve the online and in-store shopping experience.
Product & Website: Maintain strong product knowledge, including materials, fit, sizing, and product details. Monitor and communicate any product feedback. Assist with keeping customer-facing website content, product information, collections, and merchandising accurate and up to date (if needed).
General Support: Assist with quality control, inventory checks, production support, and other operational needs (when needed). Support the Office Team and help maintain an organized studio environment. Participate in team meetings and contribute ideas that improve the customer experience, product offering, and internal processes.
Qualifications & Experience: 1–2 years of online customer service, e-commerce, retail, or related experience is an asset. Strong written and verbal communication skills and excellent attention to detail. Highly organized, proactive, and comfortable taking initiative. Genuine interest in product, brand, and customer experience. Fluent in both French and English is strongly preferred.
Send resumes to:
hr@provinceofcanada.com
Subject line: Customer Care Crew
Availability: Full Time, Monday-Friday
Store Team Member: Part-Time (Ossington - Seasonal)
We are currently looking for a part-time team members to join our Ossington Store in Toronto. Things you must be into: Multitasking, folding, shipping, caring and making people happy.
More about the role:
• Offering customers a high level of service, through styling advice, product knowledge and store experience.
• Processing deliveries and stock replenishment.
• Picking and packing online and in-store orders.
• Assist with day to day running of the physical store.
• Represent the brand and provide customers with positive experiences.
• Positive attitude, high energy, good work ethic and attention to detail.
Send resumes to: hr@provinceofcanada.com
Subject line: Ossington Staff
Availability: 2-3 Days/Week. Mainly Friday and Saturdays. Please specify your availability in your email. Oct to January 2027 with potential for a longterm role with us.
Store Team Member: Part-Time (Leslieville -Seasonal)
We are currently looking for a part-time Seasonal team members to join our Leslieville Store in Toronto. Things you must be into: Multitasking, folding, shipping, caring and making people happy.
More about the role:
• Offering customers a high level of service, through styling advice, product knowledge and store experience.
• Processing deliveries and stock replenishment.
• Picking and packing online and in-store orders.
• Assist with day to day running of the physical store.
• Represent the brand and provide customers with positive experiences.
• Positive attitude, high energy, good work ethic and attention to detail.
Send resumes to: hr@provinceofcanada.com
Subject line: Leslieville Staff (Seasonal)
Availability: 2-3 Days/Week. Friday, Saturday and Sunday. Please specify your availability in your email. Oct to January 2027 with potential for a longterm role with us.
